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RETURN & EXCHANGE POLICY

Please check your item(s) carefully and thoroughly upon receiving it. In the event that you there's a manufacturing defect, please let us know within 7 days of receiving the item(s). 

We can certainly offer a refund/ exchange within 7 days, as long as the product is unused and the packaging is in its original condition (plastic, label, velcro straps and the box).

If the mat has been used and/or has passed the 7 days period unfortunately we cannot offer you any refund or exchange. 

Please email hello@littlewiwa.com within 7 days period with ‘#ORDER NUMBER - RETURN' as the subject. Please state the following in the email:

    • The full name on the order
    • Original order number (#XXXX)
    • The reason for your return*
    • In the unlikely event of manufacturing fault, please include photos.

    We will reply to your email as soon as possible with our return address and instructions on how to proceed.

      • Return the original stock item(s), including all original packaging (plastic, label, velcro straps and the box) 
      • Please note that the shipping costs to return your item(s) is not covered.
      • Upon receiving the returned item(s), please allow 24-48 hours for it to be inspected and we will notify you of the approval or decline of your item(s).
      • In the case where a refund is requested you will be refunded in form of Store Credit.

    Please note that Little Wiwa reserves the right to decline a return request subject to our discretion.


      PLEASE NOTE:

        • If item has been used - we are unable to provide any refunds OR exchanges.
        • Cost of shipping of the returned and/or exchanged item is the responsibility of the buyer. 
        • For all returns, it is highly recommended that you use registered post or a trackable courier as we cannot accept responsibility for products lost in transit to us.
        • Any refund amount will be less the original shipping cost. 
        • NO refund or exchange will be offered on any SALE items.
        • All international sales are final.
        • In the unlikely event of a manufacturing fault, please contact us ASAP upon opening your item on hello@littlewiwa.com.
        • Little Wiwa reserves the right to update these terms and conditions without notice.