RETURNS AND EXCHANGES
RETURN & EXCHANGE POLICY
Please check your item(s) carefully and thoroughly upon receiving it. In the event that you there's a manufacturing defect, please let us know within 7 days of receiving the item(s).
We can certainly offer a refund/ exchange within 7 days, as long as the product is unused and the packaging is in its original condition (plastic, label, velcro straps and the box).
If the mat has been used and/or has passed the 7 days period unfortunately we cannot offer you any refund or exchange.
Please email email@example.com within 7 days period with ‘#ORDER NUMBER - RETURN' as the subject. Please state the following in the email:
- The full name on the order
- Original order number (#XXXX)
- The reason for your return*
- In the unlikely event of manufacturing fault, please include photos.
We will reply to your email as soon as possible with our return address and instructions on how to proceed.
- Return the original stock item(s), including all original packaging (plastic, label, velcro straps and the box)
- Please note that the shipping costs to return your item(s) is not covered.
- Upon receiving the returned item(s), please allow 24-48 hours for it to be inspected and we will notify you of the approval or decline of your item(s).
- In the case where a refund is requested you will be refunded in form of Store Credit.
Please note that Little Wiwa reserves the right to decline a return request subject to our discretion.
- If item has been used - we are unable to provide any refunds OR exchanges.
- Cost of shipping of the returned and/or exchanged item is the responsibility of the buyer.
- For all returns, it is highly recommended that you use registered post or a trackable courier as we cannot accept responsibility for products lost in transit to us.
- Any refund amount will be less the original shipping cost.
- NO refund or exchange will be offered on any SALE items.
- All international sales are final.
- In the unlikely event of a manufacturing fault, please contact us ASAP upon opening your item on firstname.lastname@example.org.
- Little Wiwa reserves the right to update these terms and conditions without notice.